How to Raise a Complaint

Last updated: October 2026

Every homeowner who contacts Offybox Garage Doors should be treated fairly and honestly. If that did not happen for you, tell us. This page shows how to file a complaint and what comes next. It is a general template. It is not legal advice.

What You Can Tell Us About

You can write to us about:

• How Offybox Garage Doors handled your call or message
• How your personal information was treated
• Anything on the site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each one handles its own quotes, prices, workmanship and customer service.

Unhappy with work on your door? Start by contacting the provider directly. Keep your notes in writing.

Then tell us too. Feedback helps keep the network honest, and providers who often fall short may be removed. But Offybox Garage Doors cannot settle contract disputes, refund a provider's work, or decide matters on a provider's behalf.

Filing Your Complaint

Email contact@offybox.online and include:

• Your name and contact details
• The date you reached us or the provider
• The phone number or form you used, if you know it
• The provider's name, if you have it
• What happened, and what outcome you want

What Happens Next

We confirm by email that we got your message. This usually takes a few business days. Then we look into it. That may mean contacting the provider. After that, we reply with what we found and any action we are taking.

Not Satisfied With Our Answer?

Reply and ask for a second review. You can also reach out to your state's consumer protection agency, your state attorney general, or the Better Business Bureau. If the provider holds a license, your state licensing board may be able to help.

Contact

Email: contact@offybox.online